Industry Brief: Business Services

Facing Costly Turnover and Demands for Better Candidate Experience

The business services industry provides critical services to the economy, but in the wake of the pandemic, hiring managers, especially those in tech and telco, are facing a new landscape. Customer service calls increased by 50%, and 75% of consumers reported feeling customer service was worse during the pandemic. As companies have adopted new remote or hybrid work environments, new challenges have arisen as employees are placing a higher emphasis on company culture. 

Hiring teams in the industry are facing various issues including costly turnover, increased demands for positive candidate experience, and the fact that candidates are seeking companies that align with their values. Download our Business Services industry brief and learn how HireVue can:

• Help teams hire quickly and efficiently
• Go beyond resumes and improve retention
• Better engage candidates and improve their experience